Food & Beverage Service - Introduction Training

This training prepares Laurel Davien Hotel & Resort staff to deliver consistent, polished service across the guest journey. It covers the service standards, communication, grooming, and teamwork expected in a luxury coastal hotel, along with practical procedures for front-of-house, housekeeping, food and beverage service, guest requests, complaints, hygiene, and safety. Staff will learn how to anticipate guest needs, communicate accurately, protect the property’s refined atmosphere, and resolve issues professionally. By the end, participants can contribute to a seamless and welcoming stay for families, couples, business travelers, and event guests.